Cancellation Policy

Your order can only be cancelled if it has not yet been shipped. To cancel, please write to our customer support team at customersupport@anarvah.com.

In such cases, the order will be cancelled and the refund shall be processed by us within 7 business days after the cancellation request has been acknowledged.

Orders once shipped cannot be cancelled.

Refund Policy

The Company will not accept any returns nor initiate any refunds on purchase of the product unless:

Returns will only be accepted for products that have been damaged in transit, products that have physical defects, or in case an incorrect product has been shipped. An email with photos of the damaged/incorrect product should be sent within the stipulated time in order for us to accept the request.

Should you wish to return all or part of your order, you need to inform us within 48 hours of receipt of the products by writing to us at customersupport@anarvah.com.

Returns will not be accepted if the product has been used and/or the seal has been broken and/or the serial number has been tampered with. On receipt of the returned product, Anarvah will proceed to inspect the same and validate the claim.

Once approved as an eligible return, a refund or replacement will be issued. If the product is found to be ineligible for return, the product will be couriered back to you.

If you made an online payment, we will refund the amount back to the original source (debit/credit card, bank, wallet, etc.) within 7 working days of receiving the request from you.

For COD orders, we will refund the amount to your bank account within 14 working days of requesting a refund.

INSURANCE

The Company shall provide only transit insurance which shall be valid up to the time of acceptance of delivery of the products only.

SHIPPING, DELIVERY AND RETURNS

Anarvah is working with high-speed logistics to provide the smoothest service possible. Due to unforeseen circumstances, there may be issues that delay the shipping process and cause an indefinite delay. Our customer management team will contact you in such cases to provide updates.